How ATÓRA Training collects, uses, and protects your personal information.
Last Updated: June 2026
ATÓRA Training ("we", "us", or "our") is committed to protecting the privacy and personal information of our members, prospective members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online and offline, including through our website, social media channels, advertising, and studio services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By providing us with your personal information, visiting our website, or engaging with our advertising, you consent to the collection and use of your information as described in this policy.
We may collect the following types of personal information:
How we hold your information: Personal information is stored in secure, access-controlled systems, including cloud-based databases and software platforms operated by us or our trusted service providers. We apply role-based access controls so that information is only accessible to authorised personnel.
As a fitness and training provider, we may collect health and fitness-related information about you. Under the Australian Privacy Principles, this is treated as "sensitive information" and is subject to stronger protections. Sensitive information we may collect includes:
We only collect sensitive information with your consent and where it is reasonably necessary for delivering our services safely. We will not use or disclose your sensitive information for a purpose other than the one for which it was collected unless you consent, or we are otherwise permitted or required by law. You may decline to provide sensitive information; however, this may affect our ability to provide certain services safely.
We use your personal information to:
We use the Meta Pixel (also known as the Facebook Pixel) and related tracking technologies on our website and landing pages. This allows us to:
Information collected via Meta Pixel may include your browsing behaviour on our pages and is shared with Meta Platforms, Inc., which is located in the United States. Meta's use of this data is governed by Meta's own Data Policy, available at www.facebook.com/privacy/policy/. You can opt out of Meta's interest-based advertising at any time through your Meta account settings or by visiting www.youronlinechoices.com.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and support our advertising activities. Cookies are small text files stored on your device.
We use the following types of cookies:
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.
We may share your personal information with:
We do not sell your personal information to third parties.
ATÓRA Training operates across multiple countries including Australia, New Zealand, Malaysia, and Singapore, and your information may be processed in any of these locations.
We are also likely to disclose personal information to overseas recipients in the following countries:
Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements where appropriate.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include access controls, secure cloud infrastructure, and restricting access to authorised personnel.
However, no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
To request access to or correction of your information, contact us using the details in Section 13. We will respond to your request within a reasonable period (generally within 30 days) and may need to verify your identity before releasing information. If we decline a request to access or correct information, we will explain our reasons in writing.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint by following these steps:
Step 1 — Contact us: Submit your complaint in writing to the contact details in Section 13. Please include enough detail for us to understand and investigate the issue.
Step 2 — Acknowledgement: We will acknowledge your complaint within 5 business days of receipt.
Step 3 — Investigation and response: We will investigate your complaint and aim to provide a written response within 30 days. If we need more time, we will let you know and keep you informed of progress.
Step 4 — Escalation: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us at:
ATÓRA Training
Email: hq@atoratraining.com
Website: www.atoratraining.com
Address: 39 Clarence Street, Coorparoo, QLD, 4151
Where we use automated systems or artificial intelligence to process personal information in a way that could significantly affect your rights or interests, we will disclose this in accordance with our obligations under the Privacy Act 1988 (Cth). Any such processing will be described in this policy, including the kinds of personal information used and the nature of the decisions involved.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
This policy applies to ATÓRA Training and all associated studio locations within the ATÓRA franchise network.